Privacy Policy

We collect information you provide directly: name, phone number, email address, government ID (for KYC), driving licence details, payment information, and messages sent through our contact forms.

When you use our app, we may collect device information, GPS location (for ride tracking and ad route verification), ride history, wallet transactions, and usage analytics.

We use your data to provide bike rental services, process payments, verify identity, display live ride tracking, run advertising campaigns, manage investments and franchises, and improve our platform.

We may send service-related notifications, booking confirmations, and promotional updates. You can opt out of marketing communications at any time.

GPS and location data are essential for bike rental (unlock, ride tracking, hub discovery) and for advertisers to verify campaign coverage. Location is collected only when you use relevant features and with your device permission.

We do not sell your personal information. We may share data with payment processors, insurance partners, logistics partners, and technology providers who help us operate our services — under strict confidentiality agreements.

We may disclose information if required by law, court order, or to protect the rights and safety of Bhar Bike, our users, or the public.

We implement industry-standard security measures including encryption, secure servers, and access controls to protect your data. However, no method of transmission over the internet is 100% secure.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Ride and transaction records may be kept for regulatory compliance.

You may request access to, correction of, or deletion of your personal data by contacting info@bharbike.com. You can update profile information in the Bhar Bike app. Account deletion requests will be processed within 30 days, subject to legal retention requirements.

Our website uses cookies and similar technologies to improve user experience, remember preferences, and analyse traffic. You can control cookies through your browser settings.

Our services are not intended for users under 18 years of age. We do not knowingly collect data from minors.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.

For privacy-related queries, contact us at info@bharbike.com or write to our corporate office at IRMRI Training & Extension Center, Wagle Industrial Estate, Thane 400604, MH.